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Cheqtel
Communications offers a wide variety of support services designed
specifically for businesses, schools and residential customers
alike. Cheqtel's Small Business Support Services Hosted Server
solutions and Cheqtel's MSP Site-Management solutions feature
customizable support levels, from a simple remotely managed
Small
Office/Home Office solution to a fully
Hosted Information Technology
solution. While under contract you'll enjoy priority technical
support, unlimited telephone support along with our Remote
Screen-to-Screen Assistance and our reduced hourly labor rates
should an on-site visit be required.
Working with our team of
experts, together we can create a solution for your school or
business and for the way you do business that works best for you.
Whether a fully hosted IT infrastructure is the best solution for
your business practice or a Site-Management solution that includes
planned service for your network, or a Contracted On-Site Technician
is best, we can configure a support solution that will give you
confidence that your network requirements are being properly
addressed. |
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Cheqtel Support Services: |
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Hover
your mouse over one of the support
services below and then click!
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CheqWAY
Managed Services (MSP) |
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Cheqtel can reduce your
server maintenance and
network headaches by
providing a Site-Management
solution that monitors and
maintains your existing
servers and networking
infrastructure remotely.
The
CheqWAY MSP
Site-Management solutions
from Cheqtel utilize the latest in
technologies Cheqtel has to
offer to provide
Remote Network maintenance
and Management.
This capability gives you an
almost immediate solution to
your problems and issues,
without having to wait for a
technician to show up. But
should the problem require
an onsite visit, the Cheqtel
team of networking experts
are available to you, and
since you are under an MSP
Site Management Solution
contract you'll enjoy the
reduced labor rates and
priority service we offer.
In an age where computers
have become ubiquitous and
every small business now
relies heavily on their
network, it is imperative
that you have a well
functioning secure system.
If you are busy running your
business then you do not
have the time to be managing
your network and dealing
with mundane workstation
maintenance. The CheqWAY
Site-Management Solution can
allow you to focus on what
is important to you,
"running your business".
With the CheqWAY
Site-Management Solutions
our networking experts take
on the task of managing your
existing infrastructure
remotely, providing you with
the peace of mind knowing
that your network is in good
hands.
A CheqWAY MSP Site
Management contract entitles
you to go ahead of the line
for technical support,
unlimited support phone
calls, access to our remote
screen-to-screen assistance,
and our reduced hourly
support rates. |
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MSP
DEFINITION |
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- A Managed Service Provider (MSP) provides
delivery and management of network-based services,
applications, and equipment to enterprises, residences, or
other service providers.
Managed service providers can be
hosting companies or access providers that offer services
that can include fully outsourced network management
arrangements, including advanced features like IP telephony,
messaging and call center, virtual private network (VPNs),
managed firewalls, and monitoring/reporting of network
servers and infrastructure.
Most of these services can be performed from outside a
company's internal network with a special emphasis placed on
integration and certification of Internet security for
applications and content.
MSPs serve as outsourcing agents for companies, especially
other service providers like ISPs, that don't have the
resources to constantly upgrade or maintain faster and
faster computer networks.
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Be Proactive |
 Are
you a “break-fix” customer
when it comes to your
IT
infrastructure? Do you only
service your systems when
they fail? If your network
crashed or your data were
lost or corrupted, would
your business
survive?
If you are unsure then you
will want to hear about
Cheqtel's "proactive"
approach to technology
management and monitoring. |
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With the CheqWAY MSP
Site-Management
solutions you can choose
between several customizable
Support Agreement options: |
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BASIC - Designed for the
Small Office/Home Office
- Includes Workstations
and Network
Infrastructure
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BUSINESS PREMIUM Support
Agreement - Provides Server and
Network Management
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ULTIMATE Support
Agreement - Provides Server and
Network Management
Including Workstations.
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When you choose Cheqtel as your Managed Services Provider you receive a comprehensive list of
services that ensure your existing network and systems will be
properly maintained, monitored, and managed |
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Desktop Support—Small
Office/Home
Office Support Agreement - With our Screen-to-Screen Remote Assistance
capability, we can provide desktop support services to your users. Workstation support includes remote scanning
for malware, Trojans and viruses, installing security software (open
source or customer purchased software), assistance with installing new
printers onto the workstation, checking patch levels and overall health
of the workstation. |
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Site Analysis—Our
initial Health and Maintenance inspection of your existing servers and
network hardware can be used to raise your system to a standard which
assures you that your system is at a lower risk of failure.
For larger networks: The Cheqtel team will come on-site with specialized equipment to analyze your IT
infrastructure by taking electronic snapshots of your network. |
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Server Maintenance and Management—We
monitor the health of your server hardware watching for signs of
impending failure during our monthly remote maintenance
inspection. Additionally we monitor your servers vital services by
reviewing the event logs for signs of trouble and act upon those
issues. Many times you will never even know there was a problem that
we fixed until you receive your monthly service report. |
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Basic Server or Network Monitoring—We
monitor the Up/Down status of your servers and network keeping a eye out
for signs of trouble. |
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Annual Health and Maintenance Inspection: - Includes an internal
cleaning and inspection of each
contracted
workstation and/or server.
A clean system has lower thermal overrun failures. |
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File Security Analysis—Let
us analyze the file permissions on your server to ensure your employees
can access only those files they are supposed to have access to. |
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Account Management—Let
us manage account creation for you to ensure employees are properly
configured in the system and can access only those areas necessary to
perform their respective duties. |
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Firewall/Router Support—Let
the Cheqtel certified technicians configure and manage your firewall and
router to ensure they are properly managed and updated. |
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Security Patch Management—We
ensure your systems are always up-to-date with the latest security
patches and service packs. |
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Data Backup and Recovery Plan—On-Site
and Off-Site—We will assist you in developing a backup plan that works
for you. We monitor the success or failure of your daily/weekly/monthly
backups. We will help you design a plan that includes configuration and
data recovery to get you back in business as quickly as possible. We
also provide at no additional cost an on-line backup solution for your
server data that includes 5GB of storage per managed server. |
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Disaster Recovery Plan—We can help you design a disaster recovery
plan that includes immediate hardware replacement, configuration and
data recovery to get you back in business as quickly as possible. |
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Monthly Service Reports—Each
month you will receive a service report detailing what services we
performed for you and any issues we uncovered or resolved on your
systems. |
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Quarterly/Annual Review—Our
reviews keep you in touch with the Cheqtel technical team. We confer
with you about the monthly service reports to identify trends or
impending problems. |
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Trend Analysis—Our
network monitoring solutions can provide trend analysis to keep you
abreast of peeks in bandwidth usage. We also monitor your data growth
in order to keep you informed of necessary system upgrades.1 |
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Advanced Monitoring with 24/7 Alerts—Problem
alerts can be sent to the Cheqtel team as well as yourself or someone on
staff via email.1 |
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1 Trend Analysis and Advanced
Monitoring with 24/7 Alerts are available at an extra cost per
month, some advance monitor and alerting options are included in
the Ultimate Support Agreement. This monitoring
service utilizes the advanced features of our
Network Analyzer
service. 24/7 monitoring does not imply 24/7 technical support.
†Some
services may require a secure Virtual Private Network (VPN) to
be established between your network and the Cheqtel data center.
††The Annual Health and Maintenance Inspection is conducted at
the start of the contract and then each year after while under
contract. Up to 1/2 hour is spent per workstation and up
to 4 hours per server under
contract - each workstation and server is inspected for cleanliness and
general health, server and network initial inspection is
described above in the MSP Service list.
†††Site visits are not cumulative between contracts e.g. if you
have a Workgroup Solution that entitles you to 1 annual
site visit and a Server and Network Management Solution
that entitles you to 2 scheduled site visits the total number of
site visits will be the higher of the two solutions (2), however
the general maintenance to be performed would cover all of the
equipment under contract during each site visit.
††††Cheqtel
is not responsible for, nor could be expected to support custom
applications and databases. The Cheqtel
technicians can assist with common application solutions only,
such as Microsoft Office.
†††††Cheqtel's normal hourly rate for computer
related issues is $75 per hour. Under contract the hourly rate
is $60 per hour should a technician be required to go on-site.
Should an on-site service call be necessary, a trip charge will
be incurred however you would still be entitled to the reduced
labor rate for contracted equipment. |
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Educational Support Services |
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Cheqtel's
Support
Services
for
schools
are
extensive
and fall
under
several
classifications:
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The CheqWAY UEN
infrastructure
pulls together
under one roof
all of the
support services
that small
schools need in
order to manage
and operate
increasingly
sophisticate
technologies.
The CheqWAY
infrastructure
is designed
around the needs
of small schools
that struggle to
keep up with
technology. Our
infrastructure
offers hosted
services such as
email, on-line
curriculum
content, web
site hosting as
well as a number
of support
services such as
the “Summer
Assistance
Program.”
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For years,
those who provide
professional technical
support have argued for the
need to have full time
“technologist” provided in
every school, however the
fiscal challenges faced by
many small schools has won out
over any increased staffing.
Therefore small schools
still face an up-hill
struggle to provide adequate
technical support to meet
the challenges of
maintaining their network
infrastructures. These small
schools must seek
alternatives to full time
technical support.
Enter Cheqtel Communications
and its Unified Education
Network (UEN) support
services.
You Don't
Have to Go It Alone:
Not only can technology be
expensive in and of itself,
it also requires attention
to keep it running
smoothly. Many schools
struggle with trying to
balance technology needs
with educational
objectives. This can be
difficult.
When your school joins the
UEN it is signing on to an
advanced level of technology
support services, technology
purchasing, maintenance and
 management,
cost sharing, cost
reductions, advanced levels
of educational content and
services. By joining the
UEN and its unique strategy
for technology deployment in
schools, your school will
save money by adopting the
centralization and
standardization scheme the
UEN uses. The UEN concept
uses turn-key technology
solutions that allow for the
off-site maintenance and
management of your schools
technology infrastructure
along with several hosted
solutions. By taking on the
burden of deployment,
programming and upkeep, the
UEN allows educators to be
educators. This frees up
time to focus on more
relevant work, which in turn
frees up resources that
were previously spent on
trying to tackle
technological issues in the
classroom freeing your
teachers to teach.
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UEN Support Agreements |
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If your
school
has
moved
towards
a full
UEN
supported
infrastructure,
Cheqtel
would
assume
full
maintenance
and
management
of your
network.
Under
the UEN
system
of
support
 your
school
would
then
sign one
of three
UEN
support
agreements:
Under
these
support
agreements
your
school
would
pay a
fixed
amount
per year
for all
of your
network
support
needs.
The UEN
system
is
specially
designed
to allow
for a
full
remote
maintenance
and
management
program
with
on-site
spares,
turnkey
hardware
solutions,
centralized
software
deployment
and more
that
allow
for a
predictable
fixed
support
costs
making
it
easier
to
budget
for
technical
support. |
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Site-Maintenance Agreements
- MSP |
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Cheqtel can
configure a Site-Maintenance
agreement with your school
that provides scheduled
support services and
assistance. The
Site-Maintenance solution
can be configured as a
"helping-hand" program when
you need it most or as a
smaller version of our
On-site Technician program.
The Cheqtel team can be
deployed for a summer
project as in our
Summer
Assistance Program
or as a higher level
technical support assistance
program on a regular
schedule. Our
Site-Maintenance program can
be structured to provide
support for those network
issues that are beyond the
capabilities of your
existing technology support
person. A
Site-Maintenance support
agreement can be constructed
that provides a block of
support hours or a number of
site visits.
It is our
belief that it is time for
schools, small schools in
particular to outsource
their IT management rather
than to rely upon teachers
who are so drastically
needed in the classrooms. We
have years of experience
working with schools and
know of their needs and
requirements. That is why we
offer so many services such
as “Contract Technicians”
that go on-site on a regular
basis, and “Remote Network
Management” that removes the
need for the teachers doing
the technical support from
having to know server
operating systems and other
highly technical aspects of
networks. Our infrastructure
offers “Self-healing”
solutions that drastically
reduce on-site maintenance
requirements allowing the
technicians at Cheqtel to
fully manage the solutions
from remote. |
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Help Desk |
As a part of the UEN Support
Services agreements, Cheqtel
provides toll-free access to
their help-desk. The help-desk
is manned by knowledgeable
networking specialists that
are familiar with your
infrastructure. And even if
they are not familiar with
your particular network,
they still possess the
skills necessary to assist
you with your issue. In
addition, the help-desk
personnel have access to
remote desktop capabilities
that allow them to take
control of your system to
help walk you through to the
resolution of your issue. |
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On-Site Technician Service |
 The
Cheqtel Support Services for
schools and businesses alike
includes the placement of
on-site technicians.
Cheqtel currently has several
technicians that regularly visit
schools and
several businesses to maintain
their
networks
or
assist
with the
maintenance
of their
networks.
The
Cheqtel
technicians
are not
afraid
to get
their
hands
dirty
and will
do what
ever it
takes to
get the
job
done.
Should
an
on-site
technician
have a
problem
that he
or she
cannot
resolve
on
his/her
own, the
on-site
technicians
have the
full
backing
and
support
that
only the
Cheqtel
team of
networking
and
technical
experts
can
provide.
The
CheqWAY
On-Site
Technician
program
is a
very
adaptable
program
that can
be
shaped
around
your
school
or
businesses
needs
and
requirements.
The
On-Site
Technician
program
can be a
stand
alone
service
or can
be
combined
with the
CheqWAY MSP
Site-Management
program
to
provide
your
school
or
business a
complete
and
comprehensive
technical
support
program.
Imagine
the
efficiency
of a
well
maintained
networking
infrastructure
at your
school
or
business.
Every
network
needs
care and
maintenance
in order
to
operate
securely
and
efficiently.
Are you
a
“break-fix”
customer
when it
comes to
your IT
infrastructure?
Do you
only
service
your
systems
when
they
fail? If
your
network
crashed
or your
data
were
lost or
corrupted,
would
your
business
survive?
If you
are
unsure
then you
will
want to
hear
about
Cheqtel's
"proactive"
approach
to
technology
management
and
monitoring.
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Summer Assistance Program |
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The Cheqtel Summer
Assistance Program is
designed to provide your
school district with expert
technician assistance during
the summer months installing
new technologies within your
network. These technologies
can range from new
infrastructure wiring,
infrastructure hardware such
as network servers, routers,
firewalls, switches,
filters, web servers, and
email servers, to assistance
with the deployment of new
workstations and software.
But mostly, Cheqtel is ready
to assist you with the
deployment of new advanced
technologies such as Server
Virtualization, Desktop
Streaming, new Lab
Management Techniques,
Server Consolidation, Citrix
and Terminal Services
deployment and much more.
Cheqtel is prepared to
provide temporary summer
months network design and
implementation assistance
for your school. The Summer
Assistance Program is
intended to be a short term
contract solution that can
lead to longer term On-Site
Technical Assistance. |
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CheqWAY Support Services
