|
Basic -
Small Office/ Home Office
Support Agreement |
|
|
Qty |
Monthly Rate |
| Monthly Contract Base Rate |
|
$49.95 |
| Workstations Only - (Windows 98/Me,
2000, XP, Vista) |
ea. |
$9.95 |
|
Premium Business Support Agreement |
| Monthly Contract Base Rate |
|
$49.95 |
| Servers (Windows NT,
2000, 2003) and Mac OSX |
ea. |
$99.95 |
|
Trend
Analysis
|
|
$12.50 |
|
Advance
Network 24/7 Monitoring and Alerting |
|
$12.50 |
|
Ultimate
Support Agreement |
| Monthly
Contract Base Rate |
|
$79.95 |
|
Servers (Windows NT,
2000, 2003) and Mac OSX |
ea. |
$99.95 |
|
Workstations (Windows 98/Me,
2000, XP, Vista) |
ea. |
$9.95 |
|
Advance
Network 24/7 Monitoring and Alerting |
inc. |
NC |
|
Trend
Analysis |
|
$12.50 |
|
On-Site
Contracted Technicians |
| Contract a technician to come
on-site 1,2,3 or more days per week. |
By Contract Only |
| |
HOME |
|
Notes: |
| Trend Analysis and Advanced Monitoring with 24/7
Alerts are available at an extra cost per month, some advance
monitor and alerting options are included in the Ultimate
Support Agreement. This monitoring service utilizes the
advanced features of our
Network Analyzer service. 24/7 monitoring does not
imply 24/7 technical support.
The Annual Health and Maintenance Inspection is
conducted at the start of the contract and then each year after
while under contract. Up to 1/2 hour is spent per workstation
and up to 4 hours per server under contract - each workstation
and server is inspected for cleanliness
and general health.
Site visits are not cumulative between contracts e.g. if you
have a BASIC - Home Office solution that entitles you to 1 annual
site visit and a PREMIUM Business solution
that entitles you to 2 scheduled site visits the total number of
site visits will be the higher of the two solutions (2), however
the general maintenance to be performed would cover all of the
equipment under contract during each site visit.
Cheqtel is not responsible for,
nor could be expected to support custom applications and
databases. The Cheqtel
technicians can assist with common application solutions such as
Microsoft Office only.
Cheqtel's normal hourly rate for computer
related issues is $75 per hour. Under contract the hourly
rate is $60 per hour should a technician be required to go
on-site. Should an on-site service call be necessary, a
trip charge will be incurred however you would still be entitled
to the reduced labor rate for contracted equipment. |
CheqWAY
MSP Site Management Pricing
