Security with a Smile
CheqTel Service Heroes Get the Job Done

Curt Wald and Richard Dahl are part of the service team at CheqTel that installs, maintains and repairs security systems for over 450 customers, utilizing seven different alarm types. These technologically advanced security systems include protection against burglary, fire, environmental hazards like low temperature, carbon monoxide and high water, while also allowing users to control the heat and other features over the phone.

Curt is an enhanced service technician who has worked for CheqTel since 1984. Curt believes that the three most important qualities for someone in his line of work are to be patient, listen to what customers tell you and be good at troubleshooting. "I like dealing with people," Curt says, "and providing a service they need." Adding to that, Richard says, "Make sure the customer is satisfied. At the end of the day we want a happy customer."

Richard, like Curt, is an enhanced service technician. He's been with CheqTel for 11 years and says that for him, the three most important aspects of his job are: developing a relationship with the customer; having the right technical knowledge and background; and possessing the physical abilities to accomplish the task.

While there isn't a lot of trouble with break-ins in our area, Curt says that there have been incidents where information gathered by the security system has led to arrests. Even when it just means doing an honest day's work or performing annual cleaning and testing, Richard says, "It's a good feeling to know you've helped somebody, to make their life better."