Chequamegon CommunicationsChequamegon Communications: Customer Care

Digital CATV & DSL troubleshooting

In the event that your Cable TV and/or High Speed Internet signal is lost due to a power interruption, please attempt the following before calling our office for assistance:
  1. Unplug the Gateway power cord from the electrical outlet.
  2. Wait 5-10 minutes
  3. Plug the Gateway power cord back into the electrical outlet.
  4. The Gateway takes up to 20 minutes to reinitialize.
  5. Verify that your television set is tuned to the channel that corresponds with the sticker on your remote control.
  6. If still no signal, contact Chequamegon Dispatch at (715) 798-3000.
If you have a LinkSys hub or another many-to-one computer device plugged into the Gateway, you will want to recycle the power as described above for that device as well.

After any electrical storms that pass through our area, we get several calls from DSL customers and in many cases these actions clear the trouble. While you are certainly encouraged to call our office any time you experience trouble with our services, taking these actions on your own before calling can save you a lot of time. You may be able to solve your own problem in minutes rather than wait hours for a repairman.



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Chequamegon Communications Chequamegon Communications
P.O. Box 67 · 43705 U.S. Highway 63
Cable, WI 54821
Phone: (715) 798-3303 · FAX: (715) 798-3044
info@cheqtel.com
Copyright © 2001 Chequamegon Communications, Inc. All Rights Reserved.

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